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Frequently Asked Questions

We are interested in getting a quote for use of your storage facility at UH.  How much does it cost and what do we do?

We can give you a cost for use of the storage facility, but first we need to run through some detailed information with you to arrive at accurate costings.  Some of this is covered in the questions below but the first thing we will need to understand is such things as the nature of the collection, how it is currently stored, where you are located and importantly how many cubic metres of space it takes up.  There is a standard unit price for rental per cubic metre per annum, regardless of how much material you want to store or how long.

In order to understand your needs and to guide you, we will need to visit you to see the collection in situ.  We can advise on conservation issues and packaging for storage and where to go to get advice on transport (the 'up-lift'), inclduing from our own removals service.  If you would like to visit Heyford and see the storage scheme, we can arrange this for you and would advise it for all customers.  We will need to see that the collections do not have mould or pest issues, in order that contaminated material doesn't go into the store, so at the visit we can discuss this with you and if necessary provide monitoring ahead of the up-lift.

How do I calculate how much space in cubic metres my collection will take up in the store?  

It will be your responsibility to provide this information to Restore if you would like a formal quotation for storage.  If you don’t know the answer yourself, one approach is to speak to a removal firm(s) to obtain a quote for the transport of the collection and ask them to provide their estimate of the volume in cubic metres of the collection.  As a very rough guide to estimate the approximate amount of cubic metres taken up for routine storage of items:

               9.5m shelved books = approx. 1 cubic metre

               6.5m shelved standard archive boxes = approx. 1 cubic metre

If you have standard library/archive collections, it is safe to assume, for budgeting purposes, that the amount of space that will be taken up at the Heyford store (and therefore the basis for rental cost) may be c.+/- 5% of your initial calculation at its current location.  If you have larger objects and art works etc you should assume c.10% variation.

We need help with packaging our collection for transport/storage, will you help us with this?

We can advise you at our visit on the most appropriate way to approach this and the best materials, but you will need to speak to a removal firm or art handling company to obtain quotations for advice and assistance on packaging for safe transit.  If you have your own resources to do the packing and supply the packing/storage materials, this will make the process easier and may be cheaper.  If you need a conservator to help with getting this done, and/or with cleaning materials before packing, NCS can provide you with a team at an affordable day rate and you will need to provide the packaging materials.  Removals/art handling companies will give you a quote to pack up and crate items for transport if you ask them to include this in their price.

I understand I need to obtain the volume to be stored in cubic metres to get an accurate quote for the rental, are there any other costs I need to be aware of?

There are 3 basic elements to the cost of the storage service:

NCS membership – basic level £46 + VAT pa for participation in the storage scheme or higher levels if other NCS services are required

Rental costs August 2015 – £79 +VAT per cubic metre p.a. for small boxed collections such as library and archive materials and £82 + VAT per cubic metre p.a. for museum and gallery collections, but if tendered may be subject to quotation at a lower rate.

Bar coding – once packaged, a bar code will need to be applied to each package to allow retrieval using Restore’s tracking system.  Barcode labels are charged at 50p (unless you already have them) - this price includes the staff time at Heyford to put the barcode information into the system.

In addition you will need to budget for the cost of the removals to the store and the cost of boxes/crates.

How easy is it to retrieve items once they are in storage at UH and what are the costs of this?

The bar code system makes it easy for Restore to identify where in the store an item is, and it allows you to call up a box or item by accessing their online system with your own password.  Retrieval can either be down to a specific item inside a box or to a specific box (cheaper).  Costs of transport vary depending on urgency, distance, frequency and quantity etc.  Courier costs will apply to urgent requests, but there are regular shared vans to London providing a lower cost option.  Indicative retrieval costs are attached to the draft contract provided by Restore and further guidance can be sought from staff at Heyford.

Who will the storage contract be entered into with?

The storage rental contract will be with Restore Group Plc.  NCS has a separate contract with Restore to direct the specification of storage buildings and services and to monitor these to ensure that the environment and other factors are maintained within the BS/PD5454:2012 and BS 4971:2017 standards.  NCS acts on your behalf to help ensure that your collections are well protected and if we are unhappy with Restore's service we are empowered to instruct you to stop paying the rent until fixed.

If we need to work with an object at UH, is it possible to do this in the store?

Personnel accessing the store itself have to be accompanied by a member of Restore staff at all times, so this is could become an expensive option and not encouraged in normal circumstances.  However, office and workshop  spaces next to the storage shelter are available for rent for c£25 per day and objects can be retrieved and delivered to this area to allow clients to work with anything being stored.

Is there a free uplift offered for some collections?

Archive boxes or books that can easily transported may, by agreement with Restore, qualify for free uplift from their services.  The general rule is that, for archive boxes in easily accessible locations, if the uplift cost is less than 20% of the total rental cost over the length of term of the contract, a free uplift may be negotiated.  Generally this means for contracts of more than one year. Larger and heavy objects and collections in labyrinthine buildings a long way from a loading area are not eligible as they need extra staff and equipment to get material out of the building safely.

For more information contact: enquiries@ncs.org.uk.